Straight answers, before you sign up.
Questions landlords ask first
How much does it cost?
Every feature is on for everyone, and you pay by the door. Your first 2 doors are free, with no card needed. After that it is $1.50 a month for each additional door, with no minimum and no cap. Paying yearly takes 20% off. Two logins are included and each extra login is $5 a month. See the pricing page.
What counts as a door?
A door is one rentable unit on a property you are managing. A single-family house is one door, a fourplex is four. Archive a property or a unit and it stops counting right away, so your bill follows what you manage today. Your history stays.
What happens after the first 30 days?
Every new account has all of its doors open for 30 days, with no card and nothing charged. After that your first 2 doors stay free. To keep more than 2 doors you start a subscription, billed by the number of doors. Nothing is ever deleted when the 30 days end; the account just cannot add more doors until you subscribe.
Are there fees on rent payments?
Online rent payments carry the card or bank processing cost plus a flat $1.00 platform fee per payment, the same for everyone. You can carry that cost yourself or set a convenience fee so the tenant covers it. Checks, cash and Zelle you record yourself cost nothing.
Do my tenants have to use it?
No. You can record a check or cash payment yourself and the tenant never needs to sign in. If you invite them, they get a portal to pay rent and send maintenance requests.
Can I bring in what I already have?
Yes. Import tenants and properties from a spreadsheet, or snap a photo of a paper rent roll. If you would rather not do it yourself, send us a setup request from the Import page and we will help.
How are rent payments handled?
Online payments are processed by Stripe. You can also turn on autopay for tenants, and record checks, cash and money orders by hand so every payment lives in one ledger.
Can I advertise a vacancy and take applications?
Yes, on every account, including one that only has its 2 free doors. Each vacant rental gets its own shareable page with photos and details, and applicants apply from it. Applications show up in your dashboard.
What if I want to cancel?
Yes. You can cancel yourself, any time, from Settings. Our refund policy spells out the details, and you can export your data before you go.
Is my information safe?
Rent payments run through Stripe, so card and bank details go to Stripe and not through our own pages. You can turn on two-step sign-in, sign out of every device at once from Settings, and export your data any time. Two-factor secrets, connected-storage sign-ins and API keys are stored protected, not as plain text.
Does it work for commercial properties?
Yes. You can add residential and commercial properties side by side. Residential leans on units and rent per unit, and commercial on square footage and tenant charges.
What does the eviction tracker do?
It walks you through the steps and timelines of an eviction in 11 states, so you can see where you are and what comes next. It is a guide, not legal advice, and it never files anything for you. It is included for every account.
Does it work on my phone?
Yes. It works in any browser, and you can install it like an app from Settings so it opens from your home screen.